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Appendix
Troubleshooting
If you have difficulty with your phone, please try the
suggestions below. For Customer Service, visit our website at
www.telephones.att.com, or call 1 (888) 915-2007. In
Canada dial 1 (866) 288-4268.
My phone doesn’t
work at all.
Make sure the power cord is securely
plugged in.
Make sure you plug the battery connector
securely into the cordless handset.
Make sure you plug the telephone line cord
securely and firmly into the telephone base
and the telephone wall jack.
Charge the battery in the cordless handset
for at least 16 hours. For optimum daily
performance, return the cordless handset to
the charger when not in use.
If the battery is depleted, it might take
approximately 10 minutes to charge the
handset.
Reset the telephone base. Unplug the
electrical power. Wait for approximately 15
seconds, then plug it back in. Allow up to
one minute for the cordless handset and
telephone base to reset.
You may need to purchase a new
battery. Please refer to Handset battery
installation and charging in this user’s
manual.