INSTEON Home Security System INSTEON Home Security System User Manual

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INSTEON® Wireless IP Camera
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3. Port forwarding is not successful (see How to Set DDN Service Settings in the Quick Start Guide).
4.1.5 IP Camera Tool can’t find my camera’s IP.
1. Verify that the network cable is securely fastened to the camera
2. Make sure DHCP is enabled and MAC address filter is disabled on your router
3, Make sure that a firewall or anti-virus software does not block the camera. You can add the camera
as a trusted site through your firewall or anti-virus software.
4.1.6 Why has the UPnP failed?
The UPnP only contains port forwarding. Sometimes, port forwarding may fail automatically because
of a firewall or anti-virus software. It may also be due to the router’s security settings. Manually
configure port forwarding so the camera can be viewed on the internet.
4.1.7 Why can’t I find a desktop shortcut to IP Camera Tool?
If you use Windows 7 or Vista and the shortcut is missing after installing IP Camera Tool, check the
program path. For example, if the path reads: C:\Windows\System32\IPCamera.exe, then change it to
C:\Windows\SysWOW64\IPCamera.exe. After this you should be able to use the shortcut without any
problems.
4.1.8 Why can’t I change the record path?
If you use Windows 7 or Vista, you may be not able to change the record path due to your computer’s
security settings. Instead, add the camera as a trusted IE site.
4.1.9 Why can’t I find the multi-device settings and record icons?
Record and multi-device functions are controlled by ActiveX. These functions are not available in
Firefox, Chrome and Safari.

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