INSTEON Home Security System INSTEON Home Security System User Manual

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INSTEON® Wireless IP Camera
insteon.com
6
There are three possible scenarios:
1) If no camera is found on the LAN: after about one minute of searching, the field will display “IP
Server not found” and automatically shut down IP Camera Tool program. Check if DHCP is enabled on
your router, or disable MAC address filtering if on WiFi. Also, make sure that your firewall (if used) isn’t
blocking access to the camera.
2) If cameras are found on the LAN: all of the cameras will be listed and the total number will be
displayed in the result field (as shown above).
3) If cameras found on the LAN do not share the same subnet with the computer: a prompt will be
displayed. Click right mouse button to choose “Network Configuration.” This will set the IP address of
the camera to the same subnet as the LAN. You can also choose “Obtain IP from DHCP server” or “set a
static IP for the camera.”
NOTE: If you could not find the camera’s IP on the IP Camera Tool, check that DHCP is enabled on your
router, that your MAC address filter is disabled and that a firewall or antivirus software isn’t blocking
the camera.
Setup Options
Right-click the IP camera to display six options: Basic Properties, Network Configuration, Upgrade
Firmware, Refresh Camera List, Flush Arp Buffer and About IP Camera Tool:
• Basic Properties: Find device information such as device ID, the system firmware version and
web UI version
If there are several cameras on the list, then choose Basic Properties to check the device ID and find
that camera’s specific IP address. For example, if device ID is 00606E8C5058, it will have the same MAC
address as found on the sticker on the bottom/back of the camera.
Each camera has its own MAC address. Sometimes, if a camera’s IP address is not found on the IP
Camera Tool, the firewall may be blocking it. In that case, you can either add the MAC address to your
router and give it a fixed IP, or add the MAC address as a trusted site. There are two MAC addresses:

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