Panasonic Security Camera Network Camera User Manual

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of 220
 
Symptom Cause/solution Reference pages
The alarm occurrence
indication button, the [AUX]
buttons*
1
and the SD
recording status indicator*
2
on
the “Live” page*
1
do not
display the current status in
real time.
*1
SW355
SW355
SW352
SW352
SF346
SF346
SF342
SF342
SF335
SF335
SW316L
SW316L
SW316
SW316
SP306
SP306
SP305
SP305
SP302
SP302
NP502
NP502
*2
SW355
SW355
SW352
SW352
SF346
SF346
SF342
SF342
SF335
SF335
SW316L
SW316L
SW316
SW316
SP306
SP306
SP305
SP305
SP302
SP302
SW155
SW155
SW152
SW152
NP502
NP502
SW115
SW115
• Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
4
• Is “Real time” selected for “Alarm status update
mode”?
48
No image is displayed on the
“Live” page.
• Press the [F5] key on the keyboard of the PC or click
the [Live] button.
12
Shortcut icon of the camera is
not displayed on “My Network
Places” of the PC.
• Is the Windows component of UPnP added?
Add the component to the PC in use.
167
Cannot download the log list.
SW355
SW355
SW352
SW352
SF346
SF346
SF342
SF342
SF335
SF335
SW316L
SW316L
SW316
SW316
SP306
SP306
SP305
SP305
SP302
SP302
SW155
SW155
SW152
SW152
NP502
NP502
SW115
SW115
• Download of files using Internet Explorer may be
disabled.
Click “Internet Options...” on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom Level...] button to open the “Security
Setting” window. Under “Downloads”, select
“Enable” for “Automatic prompting for file
downloads” (except Internet Explorer 9). Click the
[OK] button. The warning window will be displayed.
Click the [Yes] button.
-
Images are not displayed or
not refreshed smoothly.
• Delete temporary internet files as follows.
1. Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2. Click the [Delete Files...] button in the
“Temporary Internet Files” section on the
[General] tab.
-
• The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
-
No indicator lights.
• Is “Off” selected for “Indicator” on the “Basic” page?
Select “On” for “Indicator”.
48
Operating Instructions 215
21 Troubleshooting

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